Frequently Asked Questions

I forgot my ID and password
Please select the "Confirm ID / Reissue Password" item.

If you have forgotten your L-POINT ID or password, you can reset it by entering it in the form.
If you have forgotten your ID, please enter the e-mail address you provided during registration. Click the Send Change Email button to receive an email with the address to change your ID based on the information you entered, and access it within 6 hours.

What is the L-POINT payment method?

  • credit card
  • BitCash
クレジットカードチャージ BitCashチャージ

Is there an expiration date for L-Points?

Purchased points will be deducted depending on the service used at the partner site.
Points are valid for six months from the date of purchase. Please understand this in advance.

What if L-POINT is not available?

Please contact each site regarding the use of points.

I want to check my point usage history.

You can check your point purchase history in the "Points" section.
Please check your usage history from the "Purchase History" of each site you have used.

Unable to view live performance or enter the live room

Please contact us using the form below with details such as live name, live payment number, viewing procedure, and browser type.

I can't see the video I purchased.

Please contact the respective site where you purchased the video with details.

When you cannot play videos or watch live videos (Live Room) on your computer

Windows by default does not have a decoder for H.264 / H.265, so a decoder such as LAV Filters must be installed.
LAV Filters ( kBookishly Free Software and Free Software )

Cannot play with LAV Filters or other decoders in it.

4DMEDIAPLAYER uses the codec provided by the Windows side to playback mp4, so it cannot playback unless the Windows side provides a codec that can be used properly.
Since the priority of codec provision depends on your environment, it must be set up for normal use. Software such as Win7DSFilterTweaker is required for setting up.

Setup Method

  1. Download theWin7DSFilterTweaker ( free software and free software in K-Lite format )
  2. Start the software and select 【 Preferred decoders 】
  3. Set the 【H.264/H.265/mp4v】 item to 【LAV Filters】.

※See Configuring the Decoder for details.

4D-CH QR cannot be viewed

Please contact us using the 4D-CH Contact Form with your member ID, QR code number, and other details.

What kind of service is L-POINT?

Which partner sites are available?

Other questions or inquiries

Please contact us using the form below with your details.

We generally reply within 3 business days.If you do not receive a response within 7 days, please check to see if the email from (@ is one-byte character) has not been blocked by spam or other means and contact us again.
Support is generally available from 9:00 a.m. to 6:00 p.m. Please note that our support hours are generally from 9:00 a.m. to 6:00 p.m.